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Find answers to common questions about our products, services, and policies.
About Pravio
Pravio is an online fashion store offering thoughtfully curated Indian ethnic wear and contemporary styles for women. Our collection includes kurtis, kurta sets, suits, dresses, lehengas, sarees, and other styles designed for everyday elegance and special occasions.
We currently deliver across India. International shipping is not available at this time.
Yes. Pravio is an Indian online fashion store operating through pravio.store. We take appropriate measures to provide a secure shopping experience and reliable order processing.
Ordering
Browse our collections, select the product you like, choose the required size or available options, and add it to your cart. Proceed to checkout, enter your shipping details, select your preferred payment method, and place your order.
Not necessarily. If guest checkout is available, you can place an order without creating an account. Creating an account can make it easier to view your orders and manage your details.
After successfully placing your order, you will see an order confirmation on the website and receive a confirmation email containing your order details and order number.
If you do not receive the confirmation email, please check your spam or junk folder.
If you need to make a change to your order, please contact us as soon as possible.
We can only accommodate changes before the order has been processed or shipped, and changes are subject to availability.
Cancellation requests should be made as soon as possible after placing an order.
We may be able to cancel an order if it has not yet been processed or shipped. Once an order has been dispatched, cancellation may no longer be possible.
Payments
Available payment methods are displayed during checkout. Depending on availability, you may be able to pay using online payment methods and/or Cash on Delivery.
COD may be available for selected locations and orders. If COD is available for your delivery address, the option will be displayed during checkout.
Payments are processed through our payment service providers using their applicable security measures. Pravio does not require you to share sensitive payment information such as your complete card details directly with us.
Shipping & Delivery
Standard shipping is ₹50 per order.
Orders above ₹3,000 qualify for free shipping within India.
Yes. Shipping is free for orders above ₹3,000.
The estimated delivery time may vary depending on the product and your delivery location.
Where available, the estimated delivery timeline is mentioned on the individual product page.
Remote locations may require additional delivery time.
Once your order has been dispatched, we will provide the available tracking information through the shipping confirmation communication.
You can use the tracking number on the respective courier partner’s tracking system to check your shipment status.
Delivery timelines are estimates and may occasionally be affected by courier delays, weather, public holidays, remote locations, or other unforeseen circumstances.
If there is a significant delay, please contact our customer support team with your order number.
Please inspect your package when it is delivered.
If the package appears damaged or tampered with, please contact us as soon as possible and provide your order number along with clear photographs or videos of the package and product.
Products & Sizes
Please refer to the size chart provided on the product page before placing your order.
We recommend checking the measurements rather than relying solely on your usual size, as sizing may vary between products.
We make every effort to display products as accurately as possible.
However, slight differences in colour may occur due to lighting, photography, screen settings, or individual device displays.
Product availability can vary. If a product or particular size is unavailable, the available options will be displayed on the product page.
Yes. Orders are fulfilled according to the product, size, colour, and other options selected at checkout.
Returns & Exchanges
Eligible products can generally be returned within 5-7 days of delivery, subject to our Return & Refund Policy.
Returns are accepted for products that are damaged, defective, incorrect, or significantly different from the product description, subject to approval.
Certain products are non-returnable, including:
Accessories
Bags
Blouses
Footwear
Sarees with stitched blouses
Customized or personalized products
Products specifically marked as non-returnable
Please check the individual product page before placing your order.
Returns are subject to our return policy. We primarily accept returns for products that are damaged, defective, incorrect, or significantly different from what was described on the website.
Please review our complete Return & Refund Policy before placing an order.
Contact our customer support team within 5 days of delivery with your order number, product details, reason for the return, and photographs or videos where applicable.
Our team will review the request and provide further instructions if it is approved.
Eligible products may be exchanged subject to availability and approval.
Please contact us within 5 days of delivery if you would like to request an exchange.
Once an approved return has been received and successfully inspected, the applicable refund will be initiated.
After the refund is processed, it may take approximately 7–10 business days to reflect in your account, depending on your bank or payment provider.
Account & Privacy
If you have a Pravio account, you can update available information through your account section on the website.
If you need assistance, please contact our customer support team.
We use your information primarily to process orders, arrange delivery, provide customer support, manage your account, improve our website and services, and communicate with you where permitted.
For complete details, please read our Privacy Policy.
No. We do not sell or rent your personal information to third parties.
We may share necessary information with payment providers, courier partners, technology providers, and other service providers when required to provide our services.
Customer Support
For questions about products, orders, payments, shipping, returns, or other issues, please contact our customer support team using the contact information provided on our website.
When contacting us about an order, please include your order number so that we can assist you more quickly.
For order-related queries, it is helpful to provide:
Order number
Name used for the order
Registered email address or mobile number
Product name
Details of your query or issue
Photos or videos where relevant
This helps our team resolve your request more efficiently.