Terms & Condition

Last Updated: 9 October 2026

Welcome to Pravio. These Terms & Conditions govern your access to and use of our website, https://praviofashion.com/, and any purchases made through it. By visiting our website, creating an account, placing an order, or using our services, you agree to these Terms & Conditions.

Please read them carefully before using our website. If you do not agree with these terms, please do not use our website or services.

1. About Pravio

Pravio is an online fashion store offering Indian ethnic wear and contemporary styles, including kurtis, kurta sets, suits, dresses, sarees, lehengas, and accessories.

In these Terms & Conditions, “Pravio,” “we,” “us,” and “our” refer to the business operating the website pravio.store. “You,” “your,” and “customer” refer to any person accessing or using our website.

Business details

• Legal business name: [Insert registered business name]
• Registered/business address: [Insert full business address]
• Customer support email: [Insert support email]
• Contact number: [Insert customer support number, if applicable]

2. Eligibility and Use of the Website

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law.

You agree to use our website only for lawful purposes. You must not:

• Use the website for fraudulent, misleading, or unlawful activities.
• Attempt to gain unauthorized access to our website, servers, or customer information.
• Interfere with website functionality, security, or other users’ access.
• Copy, reproduce, distribute, or commercially exploit our website content without permission.

We reserve the right to restrict or suspend access where there is reasonable evidence of misuse, fraud, security risks, or a violation of these terms, subject to applicable law.

3. Product Information and Availability

We make reasonable efforts to display product descriptions, images, colours, sizes, prices, and other details accurately.

However, actual product colours may vary slightly depending on screen settings, lighting, photography, and device displays. Minor variations in appearance do not necessarily mean that a product is defective or incorrectly described.

Product availability may change without notice. Adding an item to your cart does not guarantee that it will remain available until your order is confirmed.

If a product becomes unavailable after an order is placed, we will inform you and arrange an appropriate cancellation and refund, where applicable.

4. Pricing and Payments

All prices displayed on our website are in Indian Rupees (INR), unless stated otherwise.

We make reasonable efforts to ensure that prices and product information are accurate. If a material pricing or listing error is identified, we may contact you to clarify the error and discuss the appropriate next steps before dispatch. Any cancellation or refund will be handled in accordance with applicable law.

We accept the payment methods displayed at checkout. Payments may be processed by third-party payment service providers and are subject to their applicable terms and security procedures.

Orders using Cash on Delivery (COD), where available, may be subject to location, order-value, or other eligibility restrictions displayed during checkout.

An order is not considered accepted merely because a payment has been initiated. Order confirmation and acceptance are subject to our order processing procedures.

5. Orders and Order Cancellation

After placing an order, you may receive an order confirmation by email, SMS, or another available communication channel.

We reserve the right to review, decline, or cancel an order in circumstances such as suspected fraud, payment failure, stock unavailability, incorrect listing information, or delivery restrictions, subject to applicable law.

If your prepaid order is cancelled and payment has been received, the eligible amount will be refunded to the original payment method or handled through another lawful arrangement agreed with you.

If you wish to cancel an order, contact our customer support team as soon as possible. Cancellation may not be possible once an order has entered processing, been packed, or been handed over to the shipping partner.

Nothing in this section limits any cancellation or refund rights available to you under applicable law.

6. Shipping and Delivery

Pravio currently offers shipping within India only.

• Standard shipping charges: ₹50 per order.
• Free shipping: Orders above ₹3,000, subject to the conditions displayed at checkout.
• Delivery estimates: Timelines displayed on the website or communicated after ordering are estimates and may vary by location, courier operations, weather, public holidays, and other circumstances.

Customers are responsible for providing accurate delivery details, including their name, address, PIN code, email address, and phone number.

If a delivery is delayed, tracking information is unavailable, or a package appears damaged or tampered with, please contact our support team promptly with your order details.

For further information, please refer to our Shipping & Delivery Policy.

7. Returns, Refunds and Exchanges

Our returns and refunds are governed by the separate Returns & Refunds Policy published on our website.

Return requests must generally be submitted within 5 days of delivery, subject to the eligibility requirements and exclusions set out in that policy.

Products must meet the applicable condition, packaging, tag, and verification requirements. Certain categories, including specified accessories and items marked non-returnable, may be excluded from returns as described in the policy.

Refund eligibility, processing timelines, exchange availability, and any applicable return procedures will be determined in accordance with our published policy and applicable law.

Please review the Returns & Refunds Policy before placing an order.

8. Promotions and Offers

From time to time, Pravio may offer promotions, discounts, or special campaigns.

Each promotion may have specific eligibility conditions, validity periods, product exclusions, or usage limits. These details will be communicated with the relevant offer.

Unless expressly stated otherwise, promotions cannot be combined with other offers and cannot be applied retrospectively to completed purchases.

We reserve the right to correct errors in promotional information and to withdraw or modify an offer in accordance with applicable law.

9. Intellectual Property

All content on this website, including text, product descriptions, logos, graphics, photographs, page layouts, designs, and other materials, is owned by or lawfully used by Pravio or the relevant rights holders.

You may access and use this content for personal, non-commercial shopping purposes.

You may not reproduce, modify, distribute, publish, sell, or commercially use website content without prior written permission from the relevant rights holder, except where permitted by law.

10. User Accounts and Information

You are responsible for maintaining the accuracy of the information you provide when creating an account or placing an order.

You should keep your login credentials and account access details secure and notify us if you suspect unauthorized use of your account.

We may take reasonable steps to protect customer accounts and investigate suspicious activity.

The collection and use of personal information are explained in our Privacy Policy.

11. Third-Party Services and Links

Our website may use third-party services for payment processing, shipping, analytics, communication, or other operational purposes. We may also provide links to external websites for convenience.

Third-party services are subject to their own terms and privacy practices. We are not responsible for the independent content or policies of external websites, except to the extent required by applicable law.

Nothing in this section limits any responsibility that cannot legally be excluded.

12. Website Availability and Errors

We aim to keep our website available and functioning properly. However, we do not guarantee uninterrupted access or that every website feature will always be free from errors.

Maintenance, technical issues, security incidents, network disruptions, or circumstances beyond our reasonable control may temporarily affect access.

We may update product listings, website content, features, or functionality as necessary. Any such changes will not remove rights that customers have already acquired under applicable law.

13. Limitation of Liability

To the extent permitted by applicable law, Pravio will not be liable for indirect or consequential losses arising from the use of our website where such exclusion is legally permissible.

Nothing in these Terms & Conditions excludes or limits liability for fraud, wilful misconduct, or any liability that cannot lawfully be excluded or limited.

Nothing in these terms limits your statutory rights as a consumer under applicable Indian law.

14. Indemnity

You agree not to misuse our website or violate these Terms & Conditions. To the extent permitted by applicable law, you may be responsible for losses directly arising from your unlawful conduct, fraud, or infringement of another party’s rights.

This clause does not impose liability on you for matters for which you are not legally responsible.

15. Privacy and Data Protection

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and share personal information in connection with browsing, accounts, purchases, payments, and delivery.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

16. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, business practices, or legal requirements.

The revised version will be published on this page with an updated “Last Updated” date. Changes will apply as permitted by applicable law.

We encourage you to review this page periodically.

17. Governing Law and Disputes

These Terms & Conditions are governed by the laws of India.

Any dispute arising in connection with the use of our website or purchases made through it will be handled in accordance with applicable Indian law and by the appropriate courts or dispute-resolution forums with jurisdiction.

Nothing in this section restricts any consumer complaint or remedy available to you under applicable law.

18. Contact Us

If you have questions about these Terms & Conditions, your order, or our website, please contact us:

Pravio Customer Support

• Email: care@praviofashion.com
• Phone: +91 8490090806

We will make reasonable efforts to respond to your enquiry and assist you.

Thank you for choosing Pravio. We appreciate your trust and look forward to being part of your style journey.