Privacy Policy

Last Updated: October 7, 2026

At Pravio, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from https://praviofashion.com.

By using our website or placing an order with us, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect certain information necessary to provide our services.

Personal Information

Depending on how you use our website, we may collect:

• Full name

• Billing and shipping address

• Email address

• Mobile/telephone number

• Account login information

• Order and purchase history

• Product preferences and related information

• Information you provide when contacting our customer support team

• Information you provide when submitting a return, exchange, or refund request

Payment Information

Payments made through our website may be processed by third-party payment service providers.

Pravio does not need to store your complete debit card, credit card, banking, or other sensitive payment credentials on our servers. Payment information is handled by the applicable payment gateway according to its own privacy and security practices.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders

• Deliver products to your shipping address

• Process payments, refunds, returns, and exchanges

• Provide order confirmations and shipping updates

• Communicate with you regarding your orders

• Provide customer support

• Maintain and manage your Pravio account

• Improve our website, products, and services

• Understand how customers use our website

• Detect and prevent fraudulent, unauthorized, or suspicious activity

• Maintain the security and functionality of our website

• Send promotional or marketing communications where permitted and where you have provided the necessary consent

• Comply with applicable legal and regulatory requirements

3. Order and Transaction Information

When you place an order with Pravio, we retain information relating to your transaction, including the products purchased, order value, payment status, shipping details, and order history.

This information allows us to process your order, provide after-sales support, handle returns and refunds, and maintain appropriate business records.

4. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business and provide services to you.

These may include:

• Payment gateway and payment processing providers

• Courier and logistics partners

• Website hosting and technical service providers

• Email and communication service providers

• Website analytics and performance service providers

• Fraud prevention and security service providers

• Professional advisers or service providers where necessary

• Government authorities or law-enforcement agencies when required by applicable law

Only information reasonably necessary for the relevant service or purpose will be shared where applicable.

5. Courier and Delivery Information

To deliver your order, we may provide the necessary information to our logistics and courier partners, including your name, delivery address, mobile number, and order or shipment details.

This information is used solely for purposes such as shipment processing, delivery, tracking, and related customer support.

6. Cookies and Similar Technologies

Pravio uses cookies and similar technologies to help the website function properly and provide a better shopping experience.

Cookies may be used to:

• Keep products in your shopping cart

• Maintain your login session

• Remember certain website preferences

• Understand website traffic and usage

• Improve website performance

• Help us understand which products and pages are of interest to visitors

• Support relevant advertising or marketing activities, where applicable

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

7. Analytics

We may use analytics and similar technologies to understand how visitors interact with our website.

This information may include:

• Pages visited

• Products viewed

• Approximate location

• Device and browser information

• Referral sources

• Website interactions

• General website usage information

Analytics information helps us improve the website, products, and overall customer experience.

8. Marketing Communications

Where permitted by applicable law, we may use your email address or mobile number to send information about Pravio, including new collections, products, offers, or other updates.

You may opt out of promotional communications at any time by following the unsubscribe instructions included in the communication or by contacting us.

Please note that even if you opt out of marketing communications, we may still send essential transactional communications relating to your orders, payments, shipping, returns, or account.

9. Your Account

If you create an account on Pravio, you are responsible for keeping your login credentials confidential.

You should notify us if you believe that your account has been accessed without authorization.

You may review certain account information through your account section on the website.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our services

• Complete transactions

• Maintain order and business records

• Resolve disputes

• Prevent fraud and misuse

• Comply with applicable legal, tax, accounting, and regulatory requirements

When personal information is no longer required for these purposes, it may be deleted, anonymized, or securely disposed of, subject to applicable requirements.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, services, payment providers, social media platforms, or other external websites.

Pravio is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of any third-party service before providing them with your personal information.

13. Children’s Privacy

Pravio’s website is intended for general audiences and is not specifically directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

14. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, which may include the right to:

• Request access to certain personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of personal information where legally applicable

• Withdraw consent where processing is based on consent

• Opt out of certain marketing communications

• Raise a concern regarding the way your information is handled

Requests may be subject to verification and applicable legal requirements.

To exercise an applicable privacy right or ask a question about your personal information, please contact us using the contact details provided on our website.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically to stay informed about how we handle personal information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Pravio handles your personal information, please contact us through the contact details provided on our website.

Pravio
Website: https://praviofashion.com

We will make reasonable efforts to respond to privacy-related enquiries within an appropriate timeframe.