Refund and Returns

At Pravio, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or significantly different from what was shown on our website, you may request a return in accordance with the policy below.

Return Eligibility

• Return Period: Return requests must be raised within 5-7 days of delivery.

• Eligible Returns: Returns are accepted only for products that are damaged, defective, incorrect, or significantly different from the product description or images provided on the website.

• Product Condition: Products must be unused, unworn, unwashed, and returned in their original condition with all tags, labels, packaging, and accessories intact.

• Proof of Issue: We may request photographs or videos of the product and packaging to assess the return request.

• Approval: All return requests are subject to review and approval by Pravio.

Non-Returnable Products

The following products are not eligible for return:

• Accessories

• Bags

• Blouses

• Footwear

• Sarees with stitched blouses

• Customized or personalized products

• Products specifically marked as non-returnable on the product page

Please always check the individual product page for any product-specific return conditions before placing your order.

How to Request a Return

If you need to return a product, please contact our customer support team within 5 days of delivery with:

• Your order number

• Product name

• Reason for the return

• Clear photographs/videos showing the issue, where applicable

Our team will review your request and provide the next steps if the return is approved.

Please do not send a product back without receiving return instructions from Pravio.

Return Shipping & Charges

For an approved return due to a damaged, defective, incorrect, or significantly different product, Pravio will arrange the return process as applicable.

For returns that are not related to a product defect or error on our part, return shipping or other applicable charges may be deducted from the refund.

Any applicable return charges will be communicated to you before the return is processed.

Return Pickup & Quality Check

Once your return request has been approved, the product may be scheduled for pickup through our designated courier partner.

Returned products are subject to a quality inspection. The product must meet the return conditions stated above.

If the product has been used, washed, damaged after delivery, altered, or returned without its original tags or packaging, the return may be rejected.

Refund Process

Once the returned product has been received and successfully inspected, we will process the applicable refund.

The refund will be initiated to the original payment method, wherever applicable.

After the refund is initiated, the time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.

Please allow 7–10 business days for the refund to be reflected after it has been processed.

Exchanges

If you would like to exchange an eligible product for another size or product, please contact our customer support team within 5 days of delivery.

Exchange requests are subject to product availability and approval. Certain products may not be eligible for exchange.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Cancellation requests can only be accommodated before the order has been processed or shipped. Once an order has been dispatched, cancellation may no longer be possible.

If a cancellation is approved, the applicable refund will be processed according to the payment method and our refund policy.

Important Notes

• Please inspect your package and product carefully upon delivery.

• If the package appears to be damaged or tampered with, please contact us immediately.

• Return requests submitted after 5 days from delivery may not be accepted.

• Products purchased during special promotions or marked as final sale/non-returnable may have different return conditions.

• Pravio reserves the right to refuse a return if the product does not meet the conditions outlined in this policy.

For any questions regarding returns, exchanges, or refunds, please contact our customer support team through the contact details available on the Pravio website.